MADDIELEE BOUTIQUE POLICIES & DISCLAIMERS

Last Updated: June 2026

Thank you for supporting MaddieLee Boutique. By placing an order, purchasing products, or using our website and social media platforms, you acknowledge and agree to the following policies and terms.

ORDER POLICY

By placing an order with MaddieLee Boutique, you confirm that all information provided, including sizes, colors, shipping addresses, and customization details, is accurate.

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

Prices, products, promotions, and availability are subject to change without notice.

CUSTOM ORDER POLICY

All custom, personalized, embroidered, screen printed, DTF printed, sublimated, and laser engraved items require customer approval before production begins.

Once a proof, mockup, or design has been approved:

  • No changes can be made once production has started.
  • No cancellations will be accepted.
  • No refunds, exchanges, or store credit will be issued for customer-approved errors, including spelling, colors, sizing, artwork placement, or design choices.

Customers are responsible for ensuring all submitted artwork, logos, and designs are authorized for use.

RETURN, REFUND & STORE CREDIT POLICY

NO REFUNDS POLICY

MaddieLee Boutique does not offer refunds except in cases where an error has been made by our business.

STORE CREDIT POLICY

Eligible boutique merchandise may qualify for store credit within 7 days of purchase or delivery if the item:

  • Is unworn and unwashed
  • Has original tags attached
  • Is free from odors, stains, pet hair, makeup, or damage
  • Is accompanied by proof of purchase

Store credit will be issued at the discretion of MaddieLee Boutique and does not expire.

FINAL SALE ITEMS

The following items are final sale and are not eligible for refunds, returns, exchanges, or store credit:

  • Custom or personalized products
  • Embroidered items
  • Screen printed items
  • DTF printed items
  • Sublimated products
  • Laser engraved products
  • Sale and clearance items
  • Promotional items
  • Accessories and jewelry
  • Hats and hair accessories
  • Gift cards
  • Special order merchandise

DAMAGED OR INCORRECT ORDERS

If MaddieLee Boutique makes an error with your order, you must notify us within 48 hours of receiving your order.

Please provide:

  • Your order number
  • Photos of the item
  • Photos of the packaging if applicable

If the error is determined to be ours, we will provide an appropriate resolution, which may include replacement, repair, or store credit.

SHIPPING POLICY

Processing Times

  • Boutique orders typically ship within 2–5 business days.
  • Custom orders vary depending on order size and production requirements.

Shipping Carriers

We ship through carriers including:

  • USPS
  • UPS
  • FedEx

Shipping charges are calculated at checkout.

Shipping Delays

MaddieLee Boutique is not responsible for shipping delays caused by:

  • Weather
  • Carrier issues
  • Supply shortages
  • Manufacturer delays
  • Events outside of our control

Delivery dates are estimates and are not guaranteed.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if a package must be resent due to an incorrect address.

Lost or Stolen Packages

Once a package has been accepted by the shipping carrier and marked as delivered, MaddieLee Boutique is not responsible for lost, stolen, or misplaced packages.

LOCAL PICKUP POLICY

Customers selecting local pickup will receive notification when their order is ready.

Orders not picked up within 30 days may be donated, discarded, or resold without refund or compensation.

PRODUCT DISCLAIMER

We strive to accurately display product colors, sizing, and descriptions. However:

  • Colors may vary due to monitor settings.
  • Printed, embroidered, engraved, and handmade products may have slight variations.
  • Handmade and custom items may vary slightly from photographs, mockups, or proofs.

INTELLECTUAL PROPERTY

All photographs, graphics, logos, designs, artwork, product descriptions, and content created by MaddieLee Boutique remain the property of MaddieLee Boutique and may not be copied, reproduced, distributed, or resold without written permission.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, MaddieLee Boutique shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products, services, website, or social media platforms.

Our total liability shall never exceed the amount paid for the specific product or service purchased.

PRIVACY

Customer information collected during purchases is used solely for order processing, communication, and business operations. We do not sell customer information to third parties.

POLICY CHANGES

MaddieLee Boutique reserves the right to update, modify, or change these policies at any time without prior notice. Changes become effective immediately upon posting.

CONTACT US

If you have questions regarding these policies, please contact MaddieLee Boutique through our website, social media platforms, email, or by visiting our store.

By placing an order with MaddieLee Boutique, you acknowledge that you have read, understood, and agreed to these policies.

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